Refund policy

Because all Foodwise.food products are made to order through our print‑on‑demand partners, we do not accept returns or exchanges for reasons such as size, color preference, or buyer’s remorse. Each item is created just for you once your order is placed.

We always want you to be happy with your purchase, so please read the details below.


Damaged, Defective, or Incorrect Items

If your item arrives damaged, misprinted, or incorrect, we will replace it at no cost to you.

Please contact us within 7 days of delivery with:

  • Your order number

  • A photo of the issue

  • A brief description of the problem

Once approved, a replacement will be sent automatically.


Lost Packages

If tracking shows your package is lost or has stopped updating, reach out to us. We’ll help investigate with the carrier and arrange a replacement when appropriate.


Order Changes & Cancellations

Because items begin production quickly, we can only modify or cancel orders within 2 hours of purchase. After that window, the order is already in production and cannot be changed.


Returns & Exchanges

We do not accept returns or exchanges for:

  • Wrong size ordered

  • Change of mind

  • Dislike of fit, feel, or design

  • Items delivered successfully

Please double‑check your size, color, and shipping address before placing your order.


Incorrect Address

If an incorrect address is provided at checkout, we cannot replace or refund the order. Please verify your information carefully before submitting.


Refunds

Refunds are only issued if:

  • The item arrives damaged

  • The item is misprinted

  • The wrong item was sent

  • The package is confirmed lost by the carrier

Refunds are not issued for print‑on‑demand items that were produced correctly.


Questions?

We’re here to help. If you have any concerns about your order, reach out anytime and we’ll take care of you.